FAQ

Some questions that may have occurred to you.
If there are other questions that you cannot find here you can write to info@rentallcomo.com or call us +39 031 547 8073

Each of our apartments has a different policy therefore we invite you to check in the tab reserved for each apartment or villa if four-legged friends are allowed.

Check in from 15:00 to 19:00 (flexible for self check in) Check out must be done no later than 10:00.

The guest can contact us at any time informing us of the problem. Our assistance service will resolve the problem as quickly as possible.

All stays include final cleaning only. Upon request we can organize additional cleaning shifts with an extra quote.

All our apartments are sanitized and disinfected according to current legislation in order to guarantee a safe stay for all our guests.

Each guest will be contacted by a member of the team the day before check in so as to have a reference number for the entire stay. The reference email for every need is: info@rentallcomo.com.

In the case of an apartment: close all doors and windows, turn off all lights, put the keys in any key boxes.

In the case of villas: close all doors and windows, turn off all lights, put the keys in any key boxes.

  • Smoking is strictly forbidden inside the house
  • Pets are not allowed
  • Before check out we ask you to turn off all lights and close the windows and any shutters.
  • Dear guest, you can leave all the garbage in a corner of the house. We only kindly ask you to separate it between: paper, plastic and damp while respecting the environment!

Credit card, stripe, bank transfer.

Some properties have a security deposit

For villas: STANDARD free cancellation up to 14 days before arrival or NON REFUNDABLE.

For apartments: STANDARD with free cancellation up to 7 days before arrival or NON REFUNDABLE.

Only for some properties, where indicated in the announcement.

Variable price depending on the size of the apartment/villa.

Salt, oil and vinegar.

The ads show all the appliances available in the apartment/villa including washing machine, dryer, dishwasher, refrigerator, oven, microwave oven, etc.

The apartments/villas are not equipped with a safe but most of them have an armored door.

Yes, all apartments are equipped with linen and towels.

Courtesy: dishwasher tablets and washing up liquid.